Frequently Ask Questions


Auto body repair Specialist






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Frequently Asked Questions




Q: Can I choose any auto body shop?
A: "Yes. By law, you have the right to have your vehicle repaired at any licensed auto body shop. Although your insurance company may recommend a body shop, the choice is yours, not the insurance companies."

Q: Can you work with my insurance company?
A: "Yes. We work with most major insurance companies. We know their adjusters and processes, and we値l be your advocate during the repair process."

Q: Do you provide towing service?
A: "Yes."

Q: Do I need to have insurance to bring my car to Donahoo Collision?

A: "No. You can pay for the repairs yourself."


Q: How soon will repairs start?

A: "We order parts and start repairs as soon as you sign the repair order."


Q: How long will a estimate take?

A: "Depending on the extent and nature of the damage and insurance company relations it takes us about 15 minutes to issue an auto body repair estimate."


Q: Can you take me home or to my office after I drop off my car?

A: "Yes, we have a free shuttle that operates within a five-mile radius of our location."


Q: How long will my repairs take?

A: "That depends on the extent and nature of the damage, but four to five days is typical. We値l give you an approximate time frame along with your estimate. We'll work hard to repair your car's body correctly and as soon as possible, and you値l be notified every two days of your car's progress. Hidden damage is occasionally discovered once the repair process begins, and you値l be contacted immediately if such a discovery will lengthen the process."


Q: Will my car be just like it was before the accident? Will the paint match?

A: "Yes, we値l repair your car to factory specifications. Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process."


A: "Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements."


A: "Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle."

Q: CAN I wash my car?
A: "Please click here for cautions and recommendations"


Q: Do you guarantee your work?

A: "Yes, all work comes with a written, lifetime guarantee, regardless of the technicalities of your insurance policy. This guarantee is good for as long as you own your car."


Q: Do I have to pay anything when I leave my car with you?

A: "No, all payments are processed after the job is complete."


Q: Who pays for my rental car?

A: "Often, it痴 the insurance company that pays for your rental car, but it depends on what options you selected when you purchased your policy. We have relationships with several rental car companies, including Enterprise and Hertz, and in most cases we can arrange to have a rental car pick you up. There痴 usually a daily cap on rental car expenses paid by your insurance policy, so we recommend you check your policy before renting a car."



Donahoo Collision Center



Donahoo Collision Center

5665 Belair Road

Baltimore, MD 21206 







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